PalmPay aims to empower millions of Nigerians by providing access to the finest selection and value in digital payments and financial services.
Our consumers like our payment app because of its ease of use, dependability, and promotions. PalmPay is a fully licensed Mobile Money Operator by the CBN and has raised more than USD 40 million from notable investors such as TECNO Mobile. Due to this strategic relationship, the app comes pre-installed on all new TECNO handsets in Nigeria. But this is only the beginning.
Interested and qualified applicants are urged to apply for the new job at PalmPay Limited.
Job Specifications: Team Lead, IT Support
Job Type: Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
Job Description:
We’re looking for an experienced Team Lead, IT Support, who will manage a team of IT support specialists. The major goal will be to guarantee the proper operation of the company’s IT systems and provide technical assistance and counseling to internal users. You’ll be in charge of overseeing the team, coordinating their efforts, and ensuring that IT problems and requests are resolved on time. A solid technical background, outstanding leadership abilities, and the ability to operate in a fast-paced, dynamic workplace are required for this role.
Roles and Responsibilities:-
Team Leadership:
- Supervise and mentor a team of IT support professionals, providing guidance, training, and support as needed.
- Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.
- Foster a positive and collaborative team environment, promoting effective communication and knowledge sharing.
Technical Support
- Serve as a point of escalation for complex IT issues, providing guidance and expertise to team members.
- Ensure prompt and efficient resolution of IT support requests, adhering to agreed service levels.
- Troubleshoot and resolve hardware, software, and network issues remotely and in person.
- Coordinate with other IT teams and vendors to facilitate problem resolution.
Incident and Problem Management
- Oversee the IT incident management process, ensuring that incidents are properly logged, tracked, and resolved within agreed timeframes.
- Identify and analyze recurring issues, working proactively to implement preventive measures.
- Conduct root cause analysis for major incidents, recommending and implementing corrective actions.
System Maintenance and Upgrades
- Collaborate with the infrastructure team to plan and execute system upgrades, patches, and maintenance activities.
- Monitor system performance and proactively address potential bottlenecks or issues.
- Keep up-to-date with emerging technologies and industry best practices to enhance IT support services.
Documentation and Knowledge Management
- Develop and maintain IT support documentation, including standard operating procedures and knowledge base articles.
- Ensure the team follows documentation standards and that knowledge is shared effectively.
- Provide training to end-users on IT tools, systems, and best practices.
Stakeholder Management
- Liaise with internal stakeholders to understand their IT support needs and expectations.
- Collaborate with other departments to implement IT solutions and enhancements.
- Communicate effectively with senior management, providing regular updates on IT support activities, performance, and metrics.
Qualifications and Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
- Previous leadership or supervisory experience is highly recommended.
- Excellent knowledge of ITIL processes and best practices for incident, problem, and change management.
- Proficiency in supporting Windows and Mac operating systems, Microsoft Office Suite, and other standard business applications.
- Familiarity with fintech systems, such as trading platforms, market data feeds, and cybersecurity practices, is a plus.
- Excellent analytical and problem-solving abilities, successfully handling various activities and setting priorities.
Method of Application
Interested Candidates that meet the requirements should apply by clicking the button below.
Deadline: Not Specified
